Send callers to the right person
Give callers a simple menu, ring a whole team or try people in order until someone answers.
Every capability included
A complete business phone system. Hidden inside your mobile number.
Hero Connect adds professional call handling, team tools and useful call insights to the number you already use. Turn on what helps, leave off what does not, and keep your provider, SIM and SMS exactly as they are.
All features included No provider switch Set up in around five minutes
Team answeringRing the right people
Business-hour rulesChange automatically
Call intelligenceRecord, read and review
Answer HeroIncluded when you cannot answer
Nothing changes except what your phone can do.Same numberSame providerSame SIMMany more abilities
THE FEATURES MOST BUSINESSES NOTICE FIRST
Professional call handling, without a phone-system project.
Start with the practical things that solve everyday problems. Everything else is there whenever you need it.
Handle calls differently after hours
Change greetings and destinations automatically for opening hours, weekends and holidays.
Keep customers connected
Let callers wait, transfer calls between people and move a conversation to another device.
Know what happened
Record calls, receive missed-call alerts and use transcripts, summaries and reporting to follow up.
WHAT YOUR NUMBER CAN DO
Useful abilities, explained in plain English.
Start with the everyday outcomes. The technical options are available later if your setup needs them.
Answer and direct calls
Decide who rings, when they ring and what happens when nobody is available.
Give callers a simple menu
Play options that help callers reach the right person or part of the business.
Auto attendantSend calls wherever you need
Forward calls when you are busy, unavailable or simply want another device to ring.
Call forwardingRing several devices at once
Let your mobile, app or other phones ring together so you can answer where it suits.
Simultaneous ringSee another call while you are talking
Choose whether to receive an alert when a second caller is trying to reach you.
Call waitingTake quiet time
Silence calls or send them elsewhere when you do not want to be disturbed.
Do not disturbMove a live call to someone else
Introduce the caller first or transfer them straight through.
Attended and blind transferKnow who is calling
See available caller information before you answer.
Caller IDScreen or block unwanted calls
Check anonymous callers before answering and reject numbers you do not want.
Call screening and rejectionWork as a team
Make one familiar number work for several people without making callers chase individuals.
Ring people until someone answers
Try team members together or in an order you choose, with different time limits.
Hunt groupsLet callers wait instead of hearing engaged
Hold callers with music or announcements until a team member becomes available.
Call queuingAnswer a teammate’s ringing phone
Pick up calls for other people in your group when they are away.
Group call pickupHold a call for pickup elsewhere
Put a caller in a shared holding place so another person or device can continue the call.
Call parkingSpeak directly between team phones
Send an immediate voice message to another compatible phone.
IntercomBring several people onto one call
Create a room for a multi-person phone conversation.
Phone conferencingSee who is free
View phone and availability status before sending someone a call.
Line monitoringShare business contacts
Use one company-wide directory and recognise known incoming callers.
Global address bookFit calls around your business
Apply sensible rules automatically so your phone behaves differently when circumstances change.
Follow your opening hours
Use different greetings and call destinations during business hours, after hours or on holidays.
Time-based rulesKeep working during an outage
Automatically send calls somewhere else if a device, power supply or internet connection is unavailable.
Network call forwardHandle callers by location
Direct calls differently based on the geographic area they come from.
Geographic forwardingUse your number from another phone
Call into the service or ask it to call you back so you can place an outgoing call through Hero.
Remote dial tone and callbackProtect expensive calling
Require a PIN or block selected types of outbound number.
Authorisation PIN and call barringChoose what number you show
Hide or replace your caller ID where appropriate.
Caller privacyMake frequent calls faster
Use short dialling rules, speed dial, last-number redial and call return.
Dial plan and quick-call optionsMessages, recordings and alerts
Turn unanswered calls and important conversations into useful information you can act on.
Receive voicemail by email
Get the recording and a written transcription without dialling into a mailbox.
Advanced voicemailRecord conversations
Keep recordings for service, training, compliance or an accurate record of what was agreed.
Call recordingGet missed-call alerts
Receive notifications when calls or other important events need your attention.
Call and SMS notificationsPlay useful announcements
Play a recorded message when someone calls a number or reaches a particular point.
Message playbackChoose what callers hear while waiting
Upload your own on-hold music or replace ordinary ringing with custom audio.
Music on hold and caller tunesReceive faxes by email
Use a digital fax line and receive documents without a fax machine.
Fax to emailUnderstand every call
See what is happening across your calls and find the conversations that need attention.
Read calls instead of replaying them
Create a transcript and concise summary so you can scan the important points quickly.
Transcription and summariesSee how the conversation went
Use call analysis to understand tone and identify calls that may need follow-up.
Sentiment analysisTrack activity and performance
Review call volumes, usage and other useful measures in reports.
Analytics and reportingLet Answer Hero step in
Take messages, collect exact details, answer common questions and book appointments.
Smart answeringFOR SPECIALIST SETUPSAdvanced and technical optionsExtra controls are available for experienced teams, existing phone systems and specialised requirements.Show options +
Clearer internal calls
Use high-definition audio where supported for more natural conversations.
HD VoiceBalance call quality and bandwidth
Choose from supported audio formats to suit a connection or device.
Voice codec optionsEncrypt compatible connections
Protect signalling and audio between supported devices and the Hero network.
Secure SIP and Secure RTPBuild in fallback options
Use several continuity and failover choices to keep a phone setup available.
Network redundancyConnect an existing phone system
Link compatible external systems directly when a specialist setup requires it.
SIP peering and IAX trunkingMeet online
Run browser-based meetings and collaboration sessions.
Web conferencingNO FEATURE TIERS
Choose features for how you work—not for what plan unlocks them.
Hero Connect includes the complete capability set by default. The monthly plan determines how calling is billed, not which product abilities you can use.
HERO CONNECT$10 NZD / month
Excluding GST. Outbound calls are additional.
- Every Hero Connect feature
- Answer Hero included
- 30-day free trial
SAME NUMBER. COMPLETE TOOLKIT.
Make your mobile work like a whole phone system.
Start with the features you need today. The rest are already included.
Start your 30-day free trial No credit card required